ELLINGTON, Dr. Marcus. AI-Driven Conversational Agents for Automating Customer Support Services. Australian Journal of Cross-Disciplinary Innovation , [S. l.], v. 7, n. 7, 2025. Disponível em: https://journals.theusinsight.com/index.php/AJCDI/article/view/113. Acesso em: 19 apr. 2026.